As a Salesforce Managed Services: Business Analyst you’ll work closely with clients to provide post implementation support, system optimization, and/or ongoing administration as contracted. You will provide system administration, design, and optimization services inline with Managed Service contract engagement standards & SLA’s.
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As a Business Process Consultant, you will be a functional and process expert in the ServiceNow Expert Services Team. You will be consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Finance & Supply Chain Product Line. You will drive Finance, Supply Chain and/or Source-to-Pay-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.